Customer Management

• Take care of Projections, Allotment Letters, Agreements, Registry and Cancellation Letters etc.
• Accountable for taking care of all after sale requirements such as Allotments, Execution of Agreements, Transfers, Demand letter generations, receipts, Collections, Cancellations, transfer, Home Loans documentation, Project Updates to customer, Site Visits if required
• Verify new bookings and the subsequent process from preparing allotment letter to possession and registration of the property
• Establishing strong credibility between the organization and all leading financial institutions. Coordinating and facilitating with Banks/Financial Institutions for tie-ups and easy home loan disbursements

Manage Collection

• Handover of customer from sales after payment collection. Management of Receivables which includes status checks, MIS & collection
• Ensure Follow ups with customer on payment schedule adherence
• Achieving financial target of collections. Reviewing daily & monthly collection inflow and taking necessary steps for achieving the targets
• Handle all escalation / settlement on collections, cancellation /Penalty's /Refunds / Bounced cheque’s.

Manage Performance

• Streamline internal operations by preparing and improvising daily reports for status of flats
• Providing back up support to the business development / sales team with additional leads
• Providing data/feedback on market/client/channel partner sentiments to the Senior Management from time to time
• Providing timely MIS related to project, client queries, transfers, client demographics etc.
• Ensuring client queries are resolved within stipulated timelines and address escalations, if any
• Manage Voice of Customer to ensure Customer Service
• Helping the team to ensure that resources (people, finances, information, technology, etc.), processes and control frameworks are appropriate to the required standards
• Ensure ERP data is created as per Project details and update regularly
• Coordinating with internal departments viz. Legal, Accounts, Projects, Filing, Dispatch, HR, Admin etc. and ensuring smooth functioning of the team

• Experience: 4 Years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: Graduate/Post Graduate
• Location: Mumbai

Contract Management

• Execute contract process for Project & Non-Project
• Identify contractors as per project requirement, receive quotations, Comparison, Negotiation and finalizing terms and conditions along with General Manager- Purchase & Contracts
• Preparation of contract & tender documents with terms & conditions
• Maintain contractual records & documentation

•    Contract information sheet.
•    Reconciliation of variations.
•    Status report of project.
•    Contractual Changes.

• Ensuring statutory compliances by the contractor as per the conditions of the contract.
• Ensure fulfillment of contractual obligations with Subcontractors with respect to payments, recoveries, reconciliation and resolution of disputes
• Identification of claims & variations by monitoring project progress through ERP and resolve contractual issues.
• Correspondence of progress with contractors
• Registering contractors’ delays.
• Preparation of Work orders in ERP system/ Ensure assignment of correct G/L & WBS element

Vendor Management

• Monitor performance of contractor vis-à-vis contract SLAs viz. cost, timeline, quality etc.
• Prepare monthly MIS report highlighting all contracts made in the month, payments made against contracts, issues and corrective action taken, exception report, orders pending, etc. Discuss report with General Manager - Purchase & Contracts and take feedback

• Experience: 3+ years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: PG Diploma in Management
• Location: Mumbai

Purchase Management

• Manage procurement process for material (Project & Non-Project) & services
• Purchase material as per project requirement by getting quotations, Comparison, Negotiation and finalizing delivery schedule
• Ensure Preparation of Purchase order in ERP and release of PO as per Approval process
• Ensure Material delivery as per agreed schedule and follow up with vendor
• Ensure Purchase within budget else escalate to General Manager- Purchase & Contracts
• Perform cost benefit analysis for the different purchase options –Existing/New suppliers, logistic options and ensure that purchase costs do not exceed budget
• Analyze the procurement patterns and identify and implement cost reduction opportunities.
• Monitor follow-up for the critical items till they are delivered as per the delivery schedule
• Monitor/Approve (Depending on Authorization right) the procurement contracts and requests for quotation.
• Approve the requisition process based on delegation of authorities
• Ensure optimum inventory control
• Coordinate with Accounts personnel for making the payments of the vendors on the due date

Vendor Management

• Define Supplier Standards and communicate requirements to key suppliers.
• Define the plan to monitor supplier performance and periodic vendor evaluation.
• Approve the creation, processing and communication of purchase order for critical raw material to suppliers/ sub-contractors.
• Ensure maintenance of supplier master data and identification of preferred and secondary suppliers.
• Monitor performance of vendors vis-à-vis contract SLAs viz. cost, timeline, quality etc.

Mandatory Skills/ Knowledge: 

• Strong leader, able to inspire and motivate a team 
• Ability to build credibility with senior management in the organization 
• Excellent command over business communication (both verbal and written) including correspondence 
• Self-motivated and proactive 
• Attention to detail and ability to spot cost efficiencies 
• Excellent negotiation skills 
• Good presentation skills 
• Understanding of compliance requirements on construction contracts 
• Good knowledge of financial management, forecasting and budgeting

• Experience: 10+ years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: Engineer, Diploma in Material Management
• Location: Mumbai

Business and Financial Planning

• Conduct market and environment scan, SWOT analysis, financial analyses (licensing, strategic partnerships, collaborations, etc.) and financial modeling for new projects/businesses with inputs from business development and suggest the appropriate course of action.
• Planning and working on strategic transactions for new type of project, and funding mechanism (creating own fund/Private equity/Venture funding etc.) evaluation of terms and related impacts, contract review, and process monitoring and documentation.
• Responsible for fund mobilization and coordinating with banks and financial institutions regarding funds and finances.
• To do a cost benefit analysis of the different fund sourcing options and suggest innovative ways to meet working capital and long term fund requirements.
• To prepare requirement plan annually based on the business plan to ensure that financial planning is done in advance. This shall ensure that the finance cost of the company is minimal.
• To keep alternate funding sources in hand for managing contingency fund requirements during festive seasons, asset acquisition, etc.
• Coordinate with CFO for effective debt management ensuring optimal interest outflow.

Treasury Management

• To maintain a working relationship and to develop additional relationships with banks, financial institutions and capital markets with the aim of securing the funds necessary for the operations of the firm, the attainment of its development plans and its investments.
• Maintain the Working Capital and Liquidity ratios as per the plan
• To ensure adherence to regulatory compliance with aspect to the operational activities of the Treasury department.
• To prepare monthly MIS containing the details pertaining to the sources of funds, details of the corporate/banks, amount of funds raised till date/ for the month, and the interest outflow.
• Interprets complex financial analysis and understands its implications to the business

Investor Relations

• Manages all relationships and communications between company and investor and analyst community
• Develops and implements the Annual Investors Relations Plan which includes developing and projecting favorable corporate image, participation in industry and investment community conferences, press releases and annual reports to shareholders
• Responding timely and appropriately to all queries of domestic analysts, institutional investors, foreign/ domestic banks & other financial institutions.
• Liaisons with Analysts, Investors, Fund managers, Investment Bankers and Capital Market Intermediaries.

Cash Flow Management

• Interfacing between site locations and HO with regard to working capital requirements.
• Prepare cash flow projections for the future on monthly / quarterly basis and recommending timely corrective actions. Analyze actual cash flows for variances and suggest corrective measures.
   

• Experience: 10+ years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: CA/MBA - Finance
• Location: Mumbai

Overall Business Performance

• Setting and meeting business targets
• Increasing the profitability and net margins
• Participation in Tenders and appropriate pricing
• Decision on Pricing and quotes / loading margins for various Project Tenders
• Give inputs on feasibility before a land acquisition

Design & Drawings

• Ensure Constructional friendliness of the design and drawings produced.
• Contribute through innovative ideas to solve design problems.
• Checking adequacy of all Design inputs.
• Job planning as per the project requirement and distribution of works to subordinates.
• Study of cost economics of different alternatives and adopt most cost-effective design.
• Appointments of Principal Architects and Design Consultants
• Monitoring their deliverables and payments
• Preparation and ensuring approval of Layout and General arrangement drawing as per the project requirement.
• Preparation and approval of Detailed Design calculation as per the project specification/national & international code of practices.
• Control of overall design quantities as per the project budget.
• Provide design and drawings of temporary structures and other such works whenever required.
• Ensures guidelines of ISO 9001, 14001 and 18001 are followed in his department.
• Standardization of Design and detailing.

Approval & Supervision

• Facilitate and support the BD/Liaisoning team with appropriate drawings & documents to seek approval and certification of the Designs during various Project Milestones as required
• Monitor and control of Design engineers/draftsman working on projects.
• Ensures adequacy of drawings received from external agency.
• Standardization of Design and detailing.

Project Management

• Continually interact with PMC & Project Managers-Site, to keep track of multiple project progress
• Ensure projects execution with respect to design interventions as per plans, milestones and track the activities and progress of projects
• Periodically monitor cost and project risk/opportunity
• Any corrective/ preventive action on projects in case of major deviations
• To effectively troubleshoot escalated problems
• Update and communicate status of all the Projects

Talent and Team Management

• Identifies training requirement of his people and periodically reviews their performances.
• Ensure optimum utilization of resources & enhance resource productivity
• Improve skills of project staff

Networking

• Participate in various external industry events, networking circles to keep up-to-date knowledge

Account Management

• Maintain good client relationships
• Participate in client review meetings whenever required
• Interaction with client for monitoring progress
   

-    Should have worked with any architect or interior design firm or developer firm.
-    Should be creative and have flare knowledge of design.
-    Should have flare knowledge of Autocad, MS Office, Photoshop, Sketchup/Revit/3DS Max, Lumen/Vray.
-    Should have good knowledge of latest material, aesthatics.
 

• Experience: 15-18 Years
• Industry:Real Estate / Property Employment
• Type:Permanent
• Education: Graduate/Diploma in Architecture
• Location: Mumbai

Market Positioning

• Performs annual assessment and defines annual marketing plan
• Device Marketing Strategies for Services, Markets and Customers as per need of the hour

Marketing & Promotions

• Identifies promotion activities for month/year, allocates budgets for promotion activities, and prepares promotion and Marketing activities calendar.
• Coordinates with external marketing agencies for planning and implementation of marketing activities
• Coordinates with the Sales for driving marketing /digital marketing/promotion activities.
• Manage special events communication coordinated by Paradigm
• Develop, proof-read and update communications material.
• Gather information and inputs from relevant departments to compile public speeches, announcements for project launch and other major initiatives undertaken by Paradigm.

Market Intelligence

• Gather valuable market information in areas of economy changes, industry dynamics, competitor moves, technology changes to tap development opportunities.
• Conduct Market feasibilities based on the probable opportunity.
• Frequent competitor benchmarking of performance of various markets, services, market share.
• Provide periodic insights and updates triggered through market intelligence effort to improve planning, decision making, operations and performance

Networking

• Participate in various external industry events, networking circles to keep up-to-date knowledge

• Ability to think creatively and innovatively
• Exposure to different marketing channel
• Analytical skills to forecast and identify trends and challenges
• Experience building complex marketing programs and reporting on the results
• Strong project management skills
• Strong problem-solving ability, including metrics-driven thinking
• Excellent communication skills
• Ability to travel as necessary

• Experience: 4-5 Years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: Graduate/Post Graduate
• Location: Mumbai

Customer Management

• Ensure Contract Adherence and Collections
• Responsible for building a good Customer Relationship and will be Accountable for the Overall Customer Success
• Proactively map Customer Needs and be the Single Point of Contact for Customer throughout the Land acquisition process
• Resolve issues, disputes related to the account pertaining to customer satisfaction, protecting interest of Paradigm Realty in the long run.

Facilities Management

• Ensure upkeep and maintenance of the property and monitor the facilities maintenance contractor performance

Payments

• Ensure 100% payments based on the payment milestones
• Ensure Adherence to the SLAs and Response Times for Complaint Management and Claims

Must have real estate background

• Experience: 2 years
• Industry:Real Estate
• Type:Permanent Job, Full Time
• Education: Graduate
• Location: Mumbai

Key Responsibility

• Assist and coordinate in the strategy & planning exercises
• To monitor all the tasks delegated by the Director and ensure that all tasks are achieved by the agreed deadlines
• To coordinate with the different business groups and ensure that project deliverables are achieved on time
• To be the external and internal interface on behalf of the Director
• Assist in preparing business presentations and tie ups with internal and external stakeholders
• Be responsible for business analysis and provide quality recommendations for the Director to help in achieve the business strategies
• Assist the Director with inputs and data required for making strategic decisions
• To prepare detailed financial project feasibility studies for any new projects being taken up by the company
• Provide comprehensive financial analysis and status of the projects being currently undertaken by the company
   

The person would be closely working with the Director and other Business heads to achieve the specific strategic objectives outlined by the senior management. The role would require excellent multi-tasking abilities, analytical acumen, ability to take initiative, implement new processes, should have strong attention to detail, and should be able to work under stringent deadlines and aggregating and interpret data.  The profile provides exposure to diverse challenges facing senior management. The person should have strong exposure to the real estate sector and should be familiar with the challenges and regulatory issues applicable in the sector. The ideal candidate should have proven abilities in business acumen; financial analysis, project valuation, data comprehension & inference development; project management & team working

• Experience: 9+ Years
• Industry:Real Estate
• Type:Full Time
• Education: CA/MBA - Finance
• Location: Mumbai

HR Support Delivery

• Oversee all Human Resources related activities and responsibilities.
• Participate in Business and Operational Planning and Review Processes
• Engage with all Employees at the Office and Sites to ensure all HR related matters are addressed in a timely manner
• Communication and Effective Knowledge Sharing of HR Issues and Best Practices within the HR Team
• Support in translating and implementing the HR Objectives into HR Strategies and Business Requirements

Training and Development

• Provide support in the organizing of internal training and providing the required facilities

Industrial Relations

• Designs, Develops and Updates Overall Approach to Managing Employee Relations including Statutory Laws, Collaboration with Business Leaders on alternative Strategies

Employee Engagement

• Provides valuable inputs to managing Employee Relations including Statutory Laws, Labour Laws.
• Provides On-the-Job Guidance to Managers to manage the performance of staff and maximize employee engagement
• Ensure and monitor compliance with local legislation and regulatory requirements in partnership with the Project Managers
• Plans and Conducts Programs on Diversity Handling related to Environment, People and Culture
• Designs, initiates and Manages welfare activities
• Establishes Health and Safety Guidelines, Develops the Overall Approach to Safety
• Designs work arrangement and Environment to increase employee Productivity, Morale and Retention
• Resolves Employee Grievances and Indiscipline through Counseling and Formal Disciplinary Action Processes

HR Process Delivery

• Facilitate Recruitment and Workforce planning Intervention
• Communicate and Implement all Processes, Policies, Programs
• Manage and intimate the HO HR Team on Employee Joining, Leave, Termination, Resignation Details

Administration

• Provide administrative Support to various projects and offices.
• Establishment of Outsourced Security Service and preventive systems
• Establishment of Project communication system
• Ongoing administration of office and camp facilities as per contractual conditions.
• Ensuring implementation of the Brand Values and Standards at all the offices and sites
• Ensure standardization of Brand signage, infrastructure at all the offices including project site
• Trouble shooting, grievance handling and Crisis management at the office and at project sites
• Interaction and Issue resolution with formal and informal local bodies, key personnel and Local community at the project sites
• Ongoing liaison and relationship management with vendors of office facilities and services.
• Ensure comfort and hospitality of guests and visitors as per company’s norms.
• Obtaining mandatory licenses and permits for transport and infrastructure establishment.

Asset Management

• Accountable for Physical verification of all the Assets of the Company
• Upkeep and Periodic Maintenance activities of office, equipment, assets and infrastructure as per schedule.

• Experience: 15+ Years
• Industry:Real Estate
• Type:Full Time
• Education: Masters Degree in HR Management
• Location: Mumbai

Liasoning

• Preparation of base documentation to apply for required licenses and approvals
• Coordinate issues pertaining to property and documentation
• Liaison with the Government & Regulatory Authorities for approvals and licenses
• Develop internal business processes and methodology for developing and maintaining database of legal, regulatory & statutory requirements for projects.
• Preparation of base documentation to apply for required licenses and approvals
• Responsible for   coordinating   with   various   departments   for   statutory clearances
• Obtaining all necessary permissions &  approvals to be  taken from Govt. authorities, statutory authorities before the start of the project like BMC/TMC,IOD,CC,OC, etc
• Interacting with the Govt. Bodies and various other statutory agencies for obtaining various clearances, yearly renewals, other miscellaneous and specific approvals from various departments. (Local Bodies, Corporation,
• Municipalities, Fire Service, Electricity Board etc.)
• To safeguard interest of the company in case of statutory proceedings
• Coordinate & administer issues pertaining to property

Customer Agreement Management

• Execute proper Customer Agreement appreciation and ensure adherence to contractual conditions
• Ensuring registration of Customer Agreements, payment of Stamp duty based on the terms of the Sale Agreement

• Experience: 8 Years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: Graduate
• Location: Mumbai

Tenant Management

• Ensure Contract Adherence and timely payments to tenants
• Responsible for building a good Tenant Relationship and will be Accountable for the Overall SRA property completion Success
• Proactively map Tenant Needs and be the Single Point of Contact for Tenant through out the Land acquisition process

Welfare Initiatives Management

• Ensure development of welfare programs for Slum dwellers & influencer group in the identified properties being run by CSR team
• Measure performance of the initiatives through the parameters (increase in member income, his house, his children going to school, etc.)
• Facilitate CSR team for running the initiatives and programs
• Review information on competitor initiatives on Community development and map them against initiative being run by Paradigm and implement the changes required
• Monitor participation in the awareness programs and being organized by NGO and other social service organizations
• Tie up with NGO's, Co-operative Societies, etc. to promote Paradigm brands

Facilities Management

• Ensure upkeep and maintenance of the property and monitor the facilities maintenance contractor performance

Payments

• Ensure 100 % payments based on the payment milestones
• Ensure Adherence to the SLAs and Response Times for Complaint Management and Claims

Managing the Tenant Relationship Management during the Land acquisition and Property Management Process

• Experience: 2 years
• Industry:Real Estate / Property Employment
• Type:Permanent Job, Full Time
• Education: Graduate
• Location: Mumbai