Customer Management Take care of Projections, Allotment Letters, Agreements, Registry and Cancellation Letters etc.
Accountable for taking care of all after sale requirements such as Allotments, Execution of Agreements, Transfers, Demand letter generations, receipts, Collections, Cancellations, transfer, Home Loans documentation, Project Updates to customer, Site Visits if required
Verify new bookings and the subsequent process from preparing allotment letter to possession and registration of the property
Establishing strong credibility between the organization and all leading financial institutions. Coordinating and facilitating with Banks/Financial Institutions for tie-ups and easy home loan disbursements
Manage Collection Handover of customer from sales after payment collection. Management of Receivables which includes status checks, MIS & collection
Ensure Follow ups with customer on payment schedule adherence
Achieving financial target of collections. Reviewing daily & monthly collection inflow and taking necessary steps for achieving the targets
Handle all escalation / settlement on collections, cancellation / Penalty's / Refunds / Bounced cheque’s.
Manage Performance Streamline internal operations by preparing and improvising daily reports for status of flats
Providing back up support to the business development / sales team with additional leads
Providing data/feedback on market/client/channel partner sentiments to the Senior Management from time to time
Providing timely MIS related to project, client queries, transfers, client demographics etc.
Ensuring client queries are resolved within stipulated timelines and address escalations, if any
Manage Voice of Customer to ensure Customer Service
Helping the team to ensure that resources (people, finances, information, technology, etc.), processes and control frameworks are appropriate to the required standards
Ensure ERP data is created as per Project details and update regularly
Coordinating with internal departments viz. Legal, Accounts, Projects, Filing, Dispatch, HR, Admin etc. and ensuring smooth functioning of the team
ERP - Farvision & Online Registration is must
- Experience: 2 to 5
- Industry:Real Estate
- Type:Full Time
- Education: Any Graduate
- Location: Mumbai